Delivery & returns

Delivery policy

All orders placed through this website are delivered Australia-wide via Chemist2U. Chemist2U is a trusted online pharmacy delivery service that enables fast, convenient access to pharmacy products, delivered directly to your door.

Depending on your location and the time of your order, delivery options may include:

Same-day delivery
Next-day delivery
Australia Post delivery

This service connects you with a network of local partner pharmacies. Your order will be prepared by one of these pharmacies and handed to a courier for delivery.

You can track your order using the tracking number sent to you via email once your order has been packed and shipped. The email will be sent to the same email address you used to place your order.

For any questions or concerns, please contact our Customer Care team as soon as possible to help. You can reach them at support@chemist2u.com.au or through live chat on our website.

Support hours

We're available 9:00 AM – 9:00 PM Sydney time, every day.

Delivery times

Same-Day Delivery is a popular option offered by Chemist2U. If you place your order before the daily cut-off time, you may be eligible for same day evening delivery in select areas.

Location	Cut-off time	Expected delivery
Metro Areas View postcodes	2 PM	6 PM - 9 PM
Outside Metro Areas View postcodes	2 PM	1-2 business days

Returns Policy

We do not offer refunds, exchanges, or credits for change-of-mind purchases. This includes cases where:

You found the item cheaper elsewhere
You no longer want the product
You ordered the wrong size or colour
You simply don't like the item

However, Chemist2U will gladly arrange a return or refund in cases where:

An item arrives damaged
You receive incorrect items
Your order is missing
There is an error on our part

If you believe your issue meets one of these criteria, please contact our Customer Care team at support@chemist2u.com.au or via our live web chat and we'll help resolve it promptly.

How to process a return for a faulty product

If you receive a damaged item, please report it to our customer service within 48 hours of delivery. We will guide you through the return process and arrange for a replacement or refund.

Please contact us via our live chat or send us an email to support@chemist2u.com.au, providing the details of the faulty product(s), original order details, and a description of the fault, including:

The order number associated with your original order
A description of the faulty product(s) to be returned and the fault you have encountered
A photo of the faulty product(s)